Returns

Can I withdraw from the contract and under what conditions?

1. You are entitled by law to withdraw from this contract if you are a consumer, that is, a natural person acting for reasons which do not fall under your trade, business, craft or freelancing professional activity, without giving any justification, subject to the terms below, by declaring it to the company within 14 days since:

- you obtained the physical possession of the goods or,

- in case of a contract pertaining to more than one Products ordered together but delivered separately: since you obtained possession of the last Product.

Please note that withdrawal does not apply to legal entities!

In order to exercise the right of withdrawal, you will notify the Company by any reasonable means of your decision to withdraw from this agreement within 14 days including a clear statement of withdrawal (for instance):

- letter by post or courier

- by email at [email protected]

In the event of a withdrawal statement sent by e-mail, the company will send you a confirmation of your withdrawal. However, under the law, you yourself have the obligation to prove the exercise of the right to withdraw and return of the products as set out below.

It is hereby designated the Client cannot exercise the right of withdrawal and return any Product which is tailormade and which has been customised to the size requested by the Client with a special order (see also article 3.5 above).

2. Client Obligations to return the Product within the context of withdrawal:

The Client may return the Product in one of the following ways:

2.1. By sending or delivering himself the Product to the Company store at [Perikleous 17a str, 10563 Athens, Greece] Greece without undue delay and within 14 days from the notice of the withdrawal. In order for the withdrawal to be exercised lawfully, you should return the Product before the lapse of the 14 days period from the notice of the withdrawal. The delivery of the Product upon exercising the right of withdrawal shall not be accepted by the Company if the Products are delivered to a point other than the one designated above.

2.2. In order for the return of the Products to be accepted, the Product must be in the state received, unused, in its full original packaging which be intact (apart from any regular wear and tear due to the delivery) and bear all the documents accompanying the product, including original or copy of receipt.

2.3. Client bears in any case the direct cost of returning the goods.

2.4. Client bears, pursuant to applicable legislation, responsibility for any decrease of the value of the Products as a result to any handling of the Products which was not necessary for the ascertainment of the nature, characteristics and operation of the Products, demonstrating the same diligence with which the Client would examine the Product and the store.

3. Consequences of withdrawal

3.1. If you lawfully withdraw pursuant to these present terms and conditions, the Company will refund any money received from you, including delivery costs if paid by the Client-except for any additional costs due to the Client’s choice of a delivery method other than the standard,  without undue delay and within 14 days from the date the Company receives the Client’s decision to withdraw.

3.2. Where the Products have been purchased with the use of a credit card, the Company shall notify the bank for the cancellation of the transaction and the bank shall then proceed to any necessary actions to credit the amount to the credit card. It is hereby designated that further to the above notification to the bank, the Company shall bear no responsibility for the time and manner of such credit, which shall be governed by the contract between the issuing bank and the Client.

3.3. In case payment is made in cash upon delivery, the Company shall refund the amounts as per the above to the bank Account stipulated by the Client by e-mail to the e-mail address [email protected] or by phone at [+30 210 2716557]. The Company shall bear no responsibility if it deposits the amount to the stipulated bank Account (the accuracy and correctness of which is the Client’s responsibility) and shall not be liable for any Client’s error.

3.4. The company is entitled to delay the refund until the Products are returned or until you provide proof that you have returned the goods.

3.5. In case the order relates to more Products and only part of them is returned or part only meets the requirements of this article for the lawful withdrawal, it is designated that the money will be refunded by analogy of the Products returned properly. The Client shall bear any costs incurred by the Company due to the Client’s fault upon exercising the right of withdrawal.

4. Returns Policy

4.1. If he/she so wishes the Client may return the Product and the Company will refund the costs paid by the Client for the Product (deducting the costs for the delivery of the Product to the Client from the Company). In such case, the Client shall bear the costs for the return of the Product to the Company. For the Client to return the Product as per the above, the Product must be in the state received, unused, in its full original packaging which be intact (apart from any regular wear and tear due to the delivery) and bear all the documents accompanying the product, including original or copy of receipt.

4.2. In case the Client wishes to adjust the Product, the Client shall bear the costs to deliver the Product to the Company (for adjustment), as well as the costs for the delivery of the adjusted Product from the Company to the Client.

4.3. It is hereby designated that the Client shall bear any and all costs for the bank transfer of any amounts to the Company.

5. What is the Company's liability to sell and what happens if I buy products with actual defects or lack of agreed properties?

5.1. The Company bears the responsibility to fulfil the sale as stated in the Civil Code and the more specifically specified in this contract and in the Law on Distance Contracts and Consumer Protection. It is not responsible for direct, indirect, special, incidental, consequential damages of the buyer or for loss of profit or damage to the reputation, clientele or esteem of the buyer, or the cost of providing substitute products and services arising from or are related to the purchase or sale contracts established in this e-shop or from the use, or inability to use or operate, or failures of this Website. The Company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of the products will be provided without interruption and without errors.

5.2. The company will exercise due care to ensure that the photos of the products displayed on the E-shop and any videos posted on the E-shop reflect as much as possible the true state of the products. In any case, however, you agree that the products displayed in the photos and videos may deviate from the actual status, format, size, colour, and overall image of the products sold at the E-shop. The company is not liable in case of deviation of the product's photographic imagery or its image display in video from its true image.

5.3. The Company makes all reasonable efforts to deliver to you the product you have ordered, which will bear the agreed properties and without any defects in accordance with Article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises, you should immediately contact the company as follows, namely at [email protected] or by phone at [+30 210 2716557], in order to be consulted on this matter and to exercise any of your rights.

5.4. In case of a defective Product, the Client must contact the Company by phone or by e-mail and notify it accordingly. The Product must be returned to the Company within [from the date the Client took possession of the Product and the costs for delivery will be borne by the Company. After examining the Product and the ascertainment of a defect, the Company shall (a) refund the amount to the Client or repair the Product (as the case may be) at its own cost.