TERMS OF USE

The website www.kalliopejewelry.com (hereinafter referred to as the "Website" or the "E-shop") constitutes the entry in the online store of the company under the name K. MOURATIDOU KAI SIA OE with its registered seat at Al. PAPANASTASIOU 2-4, Nea Filadelfia, Attica, 14341, with Tax Registration Number 999967528 (Tax Authority: DOY NEAS IONIAS), telephone numbers 2102716557 and 2130401433, e-mail address info@kalliopejewelry.com, hereinafter referred to as the “Company”.

Through the E-shop, clients can purchase, at a distance (including via telephone), products and more specifically rings, necklaces, bracelets, earrings and pins (hereinafter referred to as the “Products”). These present Terms and Products govern the sale of products to natural or legal persons acting (including any other person acting under their name and on their behalf) for purposes relating to their commercial, business, industrial or professional activities (hereinafter referred to as the “Clients”) and not towards consumers (B2C), i.e. natural persons that act outside the course of their trade, business, craft or profession.

2. Create an Account

2.1 In order to make a purchase through the Website, the creation of a Client Account is optional for B2C clients and mandatory for B2B clients. B2B Clients can register by visiting https://b2b.kalliopejewelry.com/LoginPage and submitting their details. After the account is reviewed and approved by KALLIOPE staff, B2B Clients will be granted access to complete their purchases through the B2B portal.

2.2 Accuracy of submitted data: Upon registering and opening an Account, you are required to enter the mandatory information (name, surname, company name, tax registration number and competent tax authority, address, e-mail and telephone number), which must be true, accurate, and up to date, and which you must keep updated for as long as you maintain an Account with us. The Company obtains access to your data stored in your Client Account for the purposes of the E-shop and the order and purchase procedures. In case any of the information you have provided to us changes, you must notify us through your Client Account at the E-shop, as well as through the contact form available at the Website.

2.3 The creation of the Client Account is subject to the Company’s approval and constitutes a prerequisite for B2B Clients to obtain access to the full Product pricelist. The Client is notified of every stage of the process via e-mail.

2.4 Completion of Account creation: If the Account is approved by the Company pursuant to the above, or if the Client already has an approved account, the Client clicks on the “log-in” button and fills in the e-mail and password requested to enter the E-shop.

2.5 Account Password Protection: You must create a secret login password in your Account that you set yourself based on the security rules for password creation as applicable each time. With this password you will be able to access your Account whenever you wish so. This password identifies you and you should always keep it secret and safe. In particular, you bear sole and full liability for protecting the secret password you have created and use to enter your Account. You should absolutely refrain from disclosing the password to third parties in order to prevent any unauthorized access and use. You bear full and exclusive responsibility for any action (act or omission) taken through your Account. The Company disclaims any liability for damages resulting from the use of the Account due to unauthorized access or use of your Account.

2.6 Client liability for any Client Account users: The Client hereby declares and warrants that all natural persons that proceed to opening an Account as well as to using the Client Account have the power to do so and act lawfully under the name and on behalf of the Client. The Client is solely responsible for selecting the users of the Account and bears the responsibility to inform them of the terms and obligations regarding the use and access to the Client Account, the access to the Website and the purchases therein pursuant to the present terms. The Company shall bear no responsibility regarding the use and access to the Client Account and Website and any damage thereof, for which the Client is solely responsible. In any case, the Client shall be solely responsible towards any third party for any claims and/or disputes and/or requests which may arise. The Client acknowledges as valid and binding any act and/or instruction submitted and/or effected through the Client Account. The Company in any case reserves the right to suspend the access or to deactivate the Client Account (including the access credentials) at any time, informing the Client, if the Company has reasonable indications regarding any illegal or unauthorized access to the Client Account (notwithstanding the Client’s liability pursuant to the above).

2.7 Account deletion: You can delete your Client Account at your own discretion at any time by sending an e-mail to info@kalliopejewelry.com.

3. How can I place an order and complete a purchase?

3.1 Product selection: By entering our online store, you can choose the Product you are interested in by browsing the corresponding product category. By clicking on the Product, you can view a photo and its description.

3.2 Add to cart: You can add the Products you choose to your cart by clicking the "Add to cart" button. You can view your cart content at any time, including Products selected in previous stages, and review the cost. Shipping costs will be shown at a later stage during the order process. You can also modify the cart by deleting Products or changing quantities, and select the shipping address.

3.3 Submission of order / proposal to enter into a purchase contract:
After submitting all necessary information and accepting the Terms and Conditions, you may click the "Place Order" button to submit a proposal for a purchase contract regarding the selected Products.

3.4 How is the purchase completed:
You will receive an automatic confirmation e-mail with your order reference number. This e-mail will include an estimated delivery time and the final shipping cost based on the shipping address provided. You will also receive an e-mail notification when the Product is delivered to the courier, including tracking information and estimated delivery date. If any issue arises with your order, we will contact you by e-mail or telephone (if provided).

3.5 Minimum Order Quantity for B2B Clients (first-time online orders):
For B2B Clients placing an online order for the first time, a minimum order quantity of thirty (30) pieces is required to complete the purchase.

3.6 Telephone orders: Clients may also place orders via telephone during store opening hours by calling 210-2716557 or 2130401433. In this case, a Company representative will record the order and send an order confirmation e-mail per paragraph 3.4 above. For telephone orders, the creation of a Client Account is optional.

5. Payments
5.1. For purchases of the Products through the E-shop (B2C), the Client may choose any of the following payment methods:

5.1.1. By PayPal, Apple Pay, or via all other payment methods supported by Stripe (including credit/debit cards, Google Pay, etc.), upon placing the order through the E-shop.

5.1.2. By direct bank transfer to the bank account provided by the Company upon order confirmation.

5.1.3. By Cash on Delivery (COD), where applicable and available, according to the options provided during checkout.

5.2. For purchases made by B2B Clients (wholesale customers), payments are made exclusively via bank transfer. The Company shall issue and send a proforma invoice after the order has been placed, and the order will be processed once payment has been received.

5.3. The Company reserves the right to modify the available payment methods and/or the payment process at any time and without prior notice. Any such changes will be displayed in the E-shop and will apply from the moment of publication or latest during the checkout process (prior to the submission of the order).

5.4. In the case of payment through credit/debit card or third-party payment service providers, the transaction is completed via the respective third-party processor, who is solely responsible for the processing of the payment and for ensuring transaction security. The Company does not store or process card details and is not liable for any issue arising from the use of the payment service. Clients are solely responsible for correctly entering all payment-related information. The same applies to any payments processed through electronic banking services or systems offered by financial institutions.

5.5. All bank transfer fees and any associated banking costs shall be borne exclusively by the Client. The full invoice amount must be paid in net value to the Company.

6. Product Delivery
6.1. For B2C orders, the delivery of the Products purchased through the E-shop is governed by the Shipping Terms, which the Client declares to have read, understood, and accepted through the acceptance of these Terms and Conditions. The Shipping Terms are available at: https://kalliopejewelry.com/pages/shipping-terms

6.2. For B2B orders, delivery timelines depend on the nature and volume of the order but, under normal conditions, delivery shall take place within four (4) to five (5) working weeks from the date of order confirmation and payment of the proforma invoice.

6.3. The Company reserves the right to amend its shipping policy at any time by posting relevant updates in the E-shop, which shall apply to future orders.

6.4. The Company shall make every reasonable effort to ensure timely delivery. However, it does not guarantee exact delivery dates, especially when shipping is carried out by third-party courier services. Any potential delays or additional charges (e.g. for failed delivery or storage by the courier) shall be borne by the Client.

6.5. If the Client requires the Product to be delivered on or by a specific date, this must be explicitly stated at the time of order placement. The Company will take this into consideration but cannot guarantee delivery by such date and shall communicate any constraints accordingly via email or phone after order confirmation.

7. Returns Policy and Company liability for Products with actual defects or lack of agreed properties

7.1. The Company, subject to any other specific provision in these Terms and Conditions does not accept the return of any Products and does not refund any amounts paid.

7.2. The Company bears the responsibility to fulfil the sale as stated in the Civil Code and the more specifically specified in this contract and in the Law on Distance Contracts. It is not responsible for direct, indirect, special, incidental, consequential damages of the buyer or for loss of profit or damage to the reputation, clientele or esteem of the buyer, or the cost of providing substitute products and services arising from or are related to the purchase or sale contracts established in this E-shop or from the use, or inability to use or operate, or failures of this Website. The Company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of the products will be provided without interruption and without errors.

7.3. The company will exercise due care to ensure that the photos of the products displayed on the E-shop and any videos posted on the E-shop reflect as much as possible the true state of the products. In any case, however, you agree that the products displayed in the photos and videos may deviate from the actual status, format, size, colour, and overall image of the products sold at the E-shop. The company is not liable in case of deviation of the product's photographic imagery or its image display in video from its true image.

7.3. The company will exercise due care to ensure that the photos of the products displayed on the E-shop and any videos posted on the E-shop reflect as much as possible the true state of the products. In any case, however, you agree that the products displayed in the photos and videos may deviate from the actual status, format, size, colour, and overall image of the products sold at the E-shop. The company is not liable in case of deviation of the product's photographic imagery or its image display in video from its true image.

7.4. The Company makes all reasonable efforts to deliver to you the product you have ordered, which will bear the agreed properties and without any defects in accordance with Article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises, you should immediately contact the company as follows, namely at info@kalliopejewelry.com or by phone at 2130401433. In case of a defective Product or the lack of agreed property, the Client after contacting the Company as per the above, must send to the Company via the e-mail info@kalliopejewelry.com a picture of the Product for identification and then return the Product within five (5) days from the date the Client took possession of the Product and the costs for delivery will be borne by the Company. After examining the Product and the ascertainment of a defect, the Company shall repair the Product (as the case may be) at its own cost.

7.5. In case the Client wishes to adjust the Product, the Client shall bear the costs to deliver the Product to the Company (for adjustment), as well as the costs for the delivery of the adjusted Product from the Company to the Client.

9. Applicable Law and Jurisdiction

10. Other terms

10.1. We reserve the right:

a) to amend at any time, all or part of these terms of use, such changes will be valid upon their posting and you will be informed thereof upon completion of your purchase each time and / or (at the option of the Company) with relevant pop-up message when entering the E-shop (when required).

b) renew or upgrade or restrict part or all of our E-shop content and products

c) renew or upgrade part or all of the external interface, structure or configuration of the E-shop as well as its technical specifications as well as

d) restrict access to part or all of the E-shop.

e) The Company also reserves the right at any time, unjustifiably and without prior notice to the guest of the Website to cancel, suspend, suspend permanently or temporarily or terminate its operation.

f) It is underlined that the Company reserves the right to modify the products offered for sale, permanently or temporarily cease the selling of products (some or all) of specific or all suppliers without prior notice to the user.

g) change the way the E-shop functions and the charges, as well as

h) to post offers for a certain period of time and / or until stocks run out, to make regular or special discounts, to conduct contests, and so on.

10.2. In the event that any term of the contract is found to be abusive or invalid, it shall not invalidate any other terms of the agreement, which remain valid and bind the parties. If any part of these Terms and Conditions is found invalid, void or unenforceable (including any provision in which we exclude our liability towards you), the enforceability of any other part of the Terms and Conditions shall not be affected - all other conditions will remain fully in force.

10.3. Any delay in the exercise of part or all of the rights by the parties under these terms does not entail weakening or waiver of the right in question, which may be exercised at any time at a later stage and according to the reasonable judgment of the holder of the right.

10.4. The headings in the form of a question contained in these Terms and Conditions are only given for reference purposes and will not affect their meaning or interpretation.